TESTING METHODOLOGY
Inside the HAVOLEX Test Lab
Why we test, what we test, and how calls are evaluated.
Why We Test
- Vendor demos don't reflect real-world conditions
- Noise and interruptions affect AI performance
- Business requirements vary by industry
- Integration issues cause data loss
What We Test
- Background noise handling
- Interruption and direction changes
- Lead qualification accuracy
- Appointment booking and scheduling
- CRM integration and data flow
- Emergency call handling
Test Environment
Our test lab simulates real business conditions including:
- Background noise (traffic, construction, machinery, TV)
- Interruptions and direction changes
- Fast and unclear speech
- Unexpected questions
- Changing requirements
- Emergency call scenarios
- Lead qualification scenarios
- Appointment booking scenarios
- Call transfers
- CRM integration testing
- Calendar integration testing
Scoring Methodology
Each test is scored based on:
- Accuracy of understanding
- Appropriate response quality
- Speed of response
- Context retention
- Recovery from errors
- Business impact potential
Retesting Policy
Products are retested periodically to reflect updates and improvements. Retest intervals vary based on product release cadence and significant feature changes.
Editorial Independence
Testing results and editorial opinions are not influenced by commercial relationships. Vendor relationships do not affect test methodology, scoring, or conclusions.
Limitations
Our testing is limited by available resources, product access, and time constraints. Not all features of every product are tested in every scenario.